Shipping policy

🚚 Shipping Policy – VX Luxury

At VX Luxury, we prioritize a smooth and reliable delivery experience for every customer. All orders are handled with care and shipped using trusted carriers and logistics partners.

1. Shipping Zones

We ship to most European countries, as well as several international destinations.

During checkout, you will be able to select your country from the available delivery options.

2. Processing Times

All orders are processed within 1 to 3 business days, excluding weekends and public holidays.

Once your order has been shipped, you will receive an email containing your tracking number and tracking link.

3. Estimated Delivery Times

Estimated delivery times for all available destinations are:

📦 Standard Delivery: 9 to 15 business days

⚡ Express Shipping: 3 to 9 business days

Delivery times are estimates and may be affected by:

Carrier or postal delays
Customs processing
Public holidays
Severe weather conditions
Peak shopping periods

These circumstances may be outside our direct control, but our team monitors orders and remains available to assist customers when necessary.

4. Shipping Costs

Shipping fees are calculated automatically at checkout based on:

The delivery address
The selected shipping method
Any applicable promotions

Free shipping may be available depending on promotional campaigns or minimum order requirements displayed on vxluxury.store.

5. Order Tracking

Once your order has been dispatched, a tracking link will be sent to the email address provided during checkout.

You can use this link to follow the progress of your package.

Please allow some time for the carrier's tracking system to update after your order has been dispatched.

6. Failed Delivery or Incorrect Address

Customers are responsible for ensuring that all shipping information is complete and accurate before completing a purchase.

Please verify:

Recipient's full name
Street name and number
Postal code
City and country
Apartment or unit number, when applicable
Contact telephone number

If a carrier is unable to deliver the package because of an incorrect or incomplete address, and the order is returned, additional reshipping fees may apply.

If your order exceeds the estimated delivery window, contact our support team:

📧 service@vxluxury.store

7. Taxes and Customs Duties

For international shipments, customs duties, import taxes, or other local charges may apply.

Unless otherwise stated during checkout, these charges are the customer's responsibility and are not controlled or refunded by VX Luxury.

We recommend checking your country's import regulations before placing an international order.

8. Exceptional Delays

Delivery may take longer due to circumstances such as:

Postal or carrier disruptions
Customs inspections
Severe weather conditions
Public holidays
High-volume retail periods, including Christmas and Black Friday
Events beyond the reasonable control of VX Luxury

Our team is committed to assisting you promptly if an unexpected delay occurs.

9. Contact Information

For questions regarding shipping, delivery, or tracking, contact us at: