Privacy policy

🔒 Privacy Policy – Vx Luxury

At Valence Atelier, protecting your privacy is a top priority.

This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, vxluxury.store, and make purchases.

1. Information We Collect

We may collect the following information:

  • Order details: name, shipping address, billing address, email address, phone number, and payment information securely processed by our payment partners

  • Account information (optional): username, password, and email address

  • Contact forms: email address and message content

  • Browsing information: IP address, approximate location, device information, browser information, and cookies

2. How We Use Your Data

We use your data to:

  • Process and ship orders

  • Provide updates and notifications about your purchase

  • Offer customer support

  • Improve our store and overall customer experience

  • Send promotional emails only with your consent

  • Comply with legal obligations

  • Prevent fraud, unauthorized transactions, and security threats

3. Sharing of Information

We never sell or rent your personal data.

Your information may only be shared with:

  • Payment partners, such as Stripe, PayPal, Shopify Payments, or similar processors

  • Shipping carriers and logistics partners responsible for delivering your order

  • Analytics, advertising, and marketing tools, where permitted and subject to consent requirements

  • Service providers that help us operate and maintain our website

  • Legal authorities when required by law

These partners only receive the information necessary to perform their services.

4. Data Security

We implement appropriate security measures to protect your personal information, including:

  • SSL encryption across all pages of our website

  • Restricted access to personal data

  • Secure and certified payment processing partners

  • Technical and organizational measures designed to prevent unauthorized access, disclosure, alteration, or loss of information

Although we take reasonable precautions, no online system can guarantee absolute security.

5. Your Rights

Depending on your location, including the European Union, United Kingdom, or other jurisdictions with similar data protection laws, you may have the right to:

  • Access your personal data

  • Correct inaccurate or incomplete information

  • Request deletion of your data

  • Withdraw your consent at any time

  • Restrict or object to certain data processing activities

  • Request data portability

  • Submit a complaint to the relevant data protection authority

To exercise your rights, contact us at:

📧 service@vxluxury.store

6. Cookies

Our website, vxluxury.store, uses cookies and similar technologies to:

  • Remember your preferences

  • Maintain shopping cart functionality

  • Analyze website traffic and performance

  • Improve website functionality

  • Display personalized advertising when consent is provided

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features.

7. Data Retention

We retain personal data only for as long as necessary:

  • While your account remains active

  • To process and complete your orders

  • To provide customer support

  • To comply with legal, tax, accounting, and regulatory obligations

  • To prevent fraud and resolve disputes

You may request the deletion of your personal data by contacting:

📧 service@vxluxury.store

Certain information may still be retained when required by law.

8. Third-Party Links

Our website may contain links to third-party websites or services.

Valence Atelier is not responsible for the privacy practices, content, or security of external websites. We recommend reviewing their privacy policies before providing personal information.

9. Policy Updates

Valence Atelier may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or business practices.

Any changes will be published on:

🌐 vxluxury.store

Where necessary, significant updates may also be communicated by email.

10. Contact Information

For questions, requests, or concerns regarding this Privacy Policy or the processing of your personal data, contact us at:

📧 service@vxluxury.store

🌐 vxluxury.store

Valence Atelier Customer Support Team